Delivery Information

UK Delivery

Deliveries are typically made within 5–7 working days after your order is placed, depending on the postage service selected (excluding weekends).

If your order is placed during an office closure period (e.g., Christmas or a bank holiday), please allow an additional 2 working days for delivery.

In the unlikely event that we do not have a specific item in stock, we will contact you and provide an estimated timescale, a substitution, or a refund if preferred.

• UK Standard Delivery: £7.00
• Orders are sent via the most suitable carrier depending on size and weight.
• Some remote areas may attract additional delivery charges.
• Certain items may be shipped directly from our suppliers and may take 5–15 working days.

You will find an estimated delivery time on your order confirmation. For third-party supplier orders, you may be contacted by the supplier approximately 48 hours prior to delivery.

If an agreed delivery date is missed, a cancellation or re-delivery fee may apply.

Deliveries can occur between 7:00 am and 9:00 pm, and a signature may be required upon receipt.

If 21 days have passed and you haven’t received your order, please contact us immediately at info@drivekit.shop or call +44 7700 159516.

EU Delivery

Deliveries within the EU are typically made within 5–10 working days after placing your order.

If your order is placed during an office closure period (e.g., Christmas or a bank holiday), please allow an additional 5 working days for delivery.

If an item is temporarily out of stock, we will contact you to offer a new delivery estimate, a substitute product, or a refund.

• EU Standard Delivery: €25.00 (flat rate)
• Orders are shipped via the most suitable carrier depending on size and weight.
• Deliveries can occur between 7:00 am and 9:00 pm, and a signature may be required.

Has my order been dispatched yet?

As soon as your order is dispatched, you will receive an email confirmation with a tracking number where applicable.

Returns Policy

You may return most items within 28 days of delivery for a full refund. We will also cover the return shipping cost if the return is a result of an error on our part (e.g., a wrong or damaged item).

Please note:

• We are unable to exchange items unless they are damaged, defective, or incorrect.
• We cannot accept returns for:
  • Any item returned more than 28 days after delivery.
  • Any item not in its original condition, damaged, or missing parts.

To initiate a return, please contact us at info@drivekit.shop.

Contact Us

If you have any questions about delivery or returns, reach out to our customer service team:

📞 +44 7700 159516
📧 info@drivekit.shop