Refund and Returns Policy

1. Overview

We want you to be confident shopping at DriveKit.shop. You may return most items within 28 days of delivery for a full refund, provided they are unused, in their original condition and packaging, with all accessories and documentation included.

If your return is due to an error on our part (e.g., incorrect, damaged, or defective item), we will cover the return shipping costs. For all other returns (e.g., change of mind), the customer is responsible for return shipping.

2. Statutory Right to Cancel (UK/EU)

Under the Consumer Contracts Regulations (UK/EU), customers have a legal right to cancel most online purchases within 14 days of receipt without giving any reason. Our store policy of 28 days operates in addition to your statutory rights.

3. Return Eligibility

• Item must be unused, in original condition and original packaging.
• All labels, manuals, accessories, mounting hardware must be included.
• Provide proof of purchase (order number or receipt).
• Returns must be initiated within 28 days of delivery.

4. Non-Returnable Items

We cannot accept returns for the following, unless faulty:

• Items returned after 28 days from delivery.
• Items not in original condition, damaged, or missing parts.
• Electrical/electronic components (e.g., sensors, wiring looms, stereos) that have been installed, hard-wired, or unsealed.
• Customised or made-to-order products.
• Gift cards or downloadable/software products.

5. Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery (for transit damage) or as soon as reasonably possible (for faults).

• Provide your order number, a description of the issue, and clear photos/videos.
• We may arrange a collection, offer a replacement, repair, or refund as appropriate.

6. How to Start a Return

1. Email info@drivekit.shop with your order number and reason for return.
2. Wait for our confirmation with return instructions (RMA) and return address details.
3. Pack items securely. We recommend a tracked/insured service. Retain proof of postage.

Unless we advise otherwise, send returns to our registered address above, quoting your RMA on the parcel.

7. Return Shipping Costs

• Our error (wrong, damaged, defective): we cover the return shipping.
• Change of mind / not suitable: customer pays return shipping.
• Original shipping fees are non-refundable unless the return is due to our error.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

9. Exchanges

We do not offer like-for-like exchanges except where an item is damaged, defective, or incorrect. For other cases, please return the item for a refund and place a new order.

10. Late or Missing Refunds

1. Check your bank account again.
2. Contact your card issuer or payment service.
3. If you have not received your refund after 10 business days, contact us at info@drivekit.shop.

11. International Returns & Customs

For returns from outside the UK, please mark the parcel clearly as “Returned Goods” to avoid customs charges. Any import duties, taxes, or fees incurred due to incorrect declaration may be deducted from your refund.

12. Related Policies

• Delivery Information
• Terms & Conditions
• Privacy Policy

13. Contact Us

Questions about returns or refunds? Contact our support team:

📞 +44 7700 159516
📧 info@drivekit.shop
🏢 EMKATUM LTD, 128 City Road, London, EC1V 2NX, United Kingdom